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Jobs Vacancy at M1 Limited

Written By Admin on Thursday, September 22, 2011 | 10:08 AM

M1 Limited
M1 is a leading provider of mobile and fixed communications services to over 1.9 million customers in Singapore. With emphasis on quality, customer service, value and innovation, M1 aims to brighten lives by linking anyone and anything; anytime, anywhere.

For mobile services, M1 offers a wide range of voice, data and value-added services on our nationwide Global System for Mobile Communication (GSM) / 3G / High Speed Packet Access (HSPA) network. Customers subscribe to its mobile services on either a postpaid or prepaid basis through a variety of price plans.

M1 was the first mobile operator in Singapore to offer High Speed Downlink Packet Access (HSDPA) in December 2006, with the launch of 'M1 Broadband' - Singapore's first true island-wide wireless broadband service, offering customers a variety of service plans at different access speeds.

In September 2010, M1 became the first operator to launch ultra high-speed fixed broadband services on the Next Generation Nationwide Broadband Network (NGNBN).

Today, M1's mobile network is capable of supporting downlink and uplink throughput speeds of up to 28 Mbps and 5.76 Mbps respectively.

In the area of international call services, M1 offers mobile and fixed-line customers International Direct Dial (IDD) services using prefixes 002 and 021, and an International Calling Card (ICC) service using prefix 1818. M1 also sells international wholesale minutes to other international service providers.

For fixed services, customers can choose from various broadband service plans with speeds ranging from 5 Mbps to 1 Gbps, including fixed voice and other value-added services. In addition, M1 offers managed and data centre services, cloud computing services and other enterprise solutions for corporate customers. M1's services are further supported by mFix, a remote technical support service for computers and smartphones.

M1 is listed on the Singapore Exchange and its current major shareholders are Axiata Investments (Singapore) Limited, Keppel Telecoms Pte Ltd and SPH Multimedia Private Limited.
 
Performance Analyst (CS Dept)

Job Responsibilities
  • Schedule staff to match the forecasted call volume to achieve targeted service levels
  • Monitor and take action when service levels are not met
  • Collate, analyse and report the agreed statistics on a daily, weekly and monthly basis

Requirements
  • Degree or Diploma holder with a statistical educational background
  • Familiar with Call Centre workforce planning tools (e.g. eWorkforce, IEX, Blue Pumpkin, Genesys)
  • Good analytical skills with an eye for details
  • Ability to perform overtime
  • Workplace Location: Jurong East
  • Immediate Vacancy
Interested candidates are invited to apply online at www.m1.com.sg/careers.