NCR Complete Line Maintenance Customer Engineer (NCR CLM CE)
Salary: -
NCR Complete Line Maintenance Customer Engineer (NCR CLM CE)Location : Singapore
Key Areas of Responsibility:
- Perform hardware break-fix, upgrades, installation, maintenance and repairs
- Project work and other jobs according to statement of work
- Work in accordance to customer's policies, processes and procedures on machine maintenance and customer interaction
- Ensure Kiosk / Equipment is fully operational and securely locked
- Ensure productivity measurements are achieved
- Require to work on rotating shifts
- Work together with Call Center/FSC/MSC/Customer
- Perform repairs and component replacement at part level
- Assists in site preparation including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service call
- Provides prompt and courteous service responses to routine Customer enquiries
- Working together with Escort Office (EO) on a buddy basis
- Provide continuity of Customer operation and high levels of Customer Satisfaction
- Retrieval of documents retained at Self-Service Banking Terminal
Working Pattern:
- Forty-four (44) hour per week
- Include Saturdays, Sundays and Public Holidays depending on schedule.
- Work hours 00:00 to 23:59 depending on schedule
- Work on rotating shifts
Education and Experience Requirements:
- ITE or Polytechnic Diploma in Electronics or Mechatronics Engineering
- Experience in repairing or servicing of PCs or electronic/mechanical components (i.e. printers, PCs, Display)
- A current driving license is an advantage
- Previous experience on NCR or similar equipment would be an advantage
- High level of mechanical/electrical/electronic aptitude
- Some exposure to Windows OS environment
- Must pass comprehensive background check including credit check, criminal, driving record, and drug screen
- Personal Attributes
- Ability to work flexibly in a rapidly changing, ambiguous and often pressure-filled environment
- Self-motivated
- High level of personal integrity
- Operates with a sense of urgency
- Support and promote teamwork and cooperative effort
- Ability to pick up new skills fast
- Independent worker and able to work under pressure
- Ability to meet deadlines and produce high quality work
- Good interpersonal skills required and to produce good customer relationship skills
- Good writing and oral communication skill
- Good problem solving skills
- Interested in a position at NCR?
To apply visit www.ncr.com/careers and search under Global Opportunities for a full description of the role with the job Code 577762.
